◆Maroc Telecom · Morocco · Telecommunications
Modernizing Billing Infrastructure
Six-Pillar Delivery Across Migration, Integration & Customer Experience
IllustrativeRaw pieces → migration & upgrade
01Context
Client background as described in the 2025 deck.
Maroc Telecom, part of the e& Group, is Morocco's leading telecom provider offering mobile, internet and fixed-line services. It needed to modernize its legacy BSCS 7 billing system with the more flexible CBIO platform to handle growing volumes and complex billing structures.
02The challenge
Before
- 01An outdated BSCS 7 system limiting scale and innovation
- 02critical CRM, ERP and digital channel integrations
- 03weak billing transparency
- 04high maintenance costs
After, as stated
- Scalable Billing
- Seamless Integration
- Better CX
- Lower Costs
As stated in the case study An outdated BSCS 7 system limiting scale and innovation, critical CRM, ERP and digital channel integrations, weak billing transparency, and high maintenance costs.
03Delivery
What BBI delivered
Six pillars of work. As you scroll, each pillar adds a layer to the structure; the layer you are reading glows.
- 01 / 06
Data Migration
Migrated customer, billing and operational data from BSCS 7 with minimal errors
- 02 / 06
CBIO Implementation
Designed and implemented CBIO to handle higher volumes and complex billing
- 03 / 06
System Integration
Integrated CBIO seamlessly with existing CRM, ERP and digital channels
- 04 / 06
Customer Experience
Enabled faster processing, transparent billing and personalized services
- 05 / 06
Cost Optimization
Replaced the legacy system to cut operational and maintenance costs
- 06 / 06
Continuity & Compliance
Ensured compliance and uninterrupted reporting throughout the migration
04Outcomes
Outcomes, as stated
The four outcomes listed in the source case study. Scope describes what was implemented, not measured business impact; no figures have been added.
- Stated outcomeScalable Billing
- Stated outcomeSeamless Integration
- Stated outcomeBetter CX
- Stated outcomeLower Costs
05Technology
Technology & capabilities
Technology is listed only where this case study names it.
Named in the source
Capabilities
Source reference
BBI Company Profile 2025 — case studies, slide 20. Classified by the deck under “Telecommunications”, location “Morocco”. Review status: extracted unreviewed. The 3D scenes on this page are illustrative. Counts show how many of the deck's stories share each technology or capability.
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